Preventing Stress and Violence in the Workplace
Employers’ have legal and ethical obligations to prevent stress and violence in the workplace. We discuss a critical prevention strategy.
Why Employees Stay
In light of the Great Resignation, we recently invited people on LinkedIn to answer why they stay at their current company. We received an overwhelming response that indicated that people stay because of their work. We reviewed several research studies from 2020 and 2021 to determine other factors influencing employee attrition. A literature review was […]
What is a Customer Health Score?
Customer health scores range from green to yellow to red. They determine how engaged and satisfied the customer is with the product or service.
Top 3 Strategy Tips for Customer Success Leaders
Top 3 strategy tips that strong customer success leaders follow to reduce churn, increase sales and customer and team satisfaction.
Why are Customers Ghosting You?
Read the top reasons why your customers are ghosting and ways you can learn from them and even win them back.
Productivity, Culture, and Remote Work
Remote work can be challenging, and it is becoming more popular due to the pandemic. There are many benefits to remote work. This article highlights the positives and ways to boost productivity and culture.
Executive Presence
One of the many factors that lead to success in a career is the portrayal of confidence. This inspiring and critical technique most executives use is called executive presence. They inspire their subordinates and give them the reliability and confidence of future achievements. The good news is that this isn’t a trait handed down from […]
5 Tips to be an Effective CSM Leader in Difficult Times
In the stressful times we’re living in, customer success managers (CSM) now have to remain focused on their objectives more than ever. As a CSM leader, your primary goal is to build great relationships with your customers, ensuring that you’re available to them every step of the way. To be effective in your pursuits, you […]
Culture in the Workforce is Key
You have heard the statement most likely once at your company, “We need to increase diversity.” If you haven’t listened to this statement, then chances are, you will soon. Companies are driving towards more diverse work cultures, and there are reasons why this initiative is booming. A more diverse workplace drives creativity and innovation. Here […]
Leading the Lost
The year 2021 has brought on new working environments across the world for companies. As people adjust to the unique atmosphere of either working from home or hybrid, it could be hard for a leader to lead in this unknown territory. Leaders will need to adjust their ways of thinking about successfully leading their new […]